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FAQ’s

  • FAQ’s

📋 Frequently Asked Questions (FAQ)


Welcome to Smart Home Solutions! Below you’ll find answers to some of the most common questions about our products, shipping, returns, and more.

Q: What is Smart Home Pakistan?
A: Smart Home Pakistan is a leading provider of WiFi-enabled smart home gadgets and automation solutions across Pakistan.

Q:What products does Smart Home Pakistan offer?

A: Smart Home Pakistan offers a wide range of WiFi-enabled smart home devices designed to automate and simplify your lifestyle. Our top products include:

  • WiFi Smart Switches & Plugs – Control lights and appliances remotely.

  • Smart Circuit Breakers & Panels – Ensure energy-efficient and safe power management.

  • RGB LED Smart Bulbs – Customize lighting with 16 million colors and app/voice control.

  • Smart IR Remote Controllers – Operate TVs, ACs, and IR-based devices from your phone.

  • Digital Temperature & Humidity Sensors – Monitor and automate environmental conditions.

  • Smart DIY Mini Switches – Compact, powerful solutions for light and appliance automation.

All products are compatible with Alexa, Google Assistant, and the Smart Life or Tuya apps. We deliver across Pakistan with expert support and fast shipping.

Q: How can I place an order?
A: Simply add your desired products to the cart, proceed to checkout, and fill in your shipping details. Once the order is confirmed, you’ll receive a confirmation email.

Q: Do I need to create an account to order?
A: No, you can check out as a guest. However, creating an account lets you track orders and manage returns easily.

Q: How long does delivery take?
A: Orders are processed within 1 business day and delivered in 4–5 business days, depending on your location in Pakistan.

Q: What are the shipping charges?
A: We charge a flat rate of Rs. 250, but shipping is free for orders above Rs. 5,000.

Q: Which courier services do you use?
A: We use multiple trusted partners like TCS, Leopards, and others depending on your region.

Q: Can I return a product?
A: Yes, returns are accepted within 14 days of delivery as long as the item is unused and in its original packaging.

Q: Are all items returnable?
A: Products are non-returnable once installed or if damaged due to installation errors, as these are sensitive electronic devices.

Q: Who pays for return shipping?
A: The customer is responsible for return shipping costs.

Q: Are your smart products compatible with Pakistani electrical systems?
A: Yes, all products are selected for full compatibility with Pakistan’s 220V electrical standard.

Q: Do you provide installation services?
A: We currently do not provide installation, but most products are DIY-friendly or can be installed by any qualified electrician.

Q: Do your products come with a warranty?
A: Yes, most products include a manufacturer warranty. Specific details are available on each product page.

Q: How can I contact support?
A: Email us at contact@smarthomepakistan.com — we typically respond within 24 hours on business days.

Q: Is my personal information safe?
A: Absolutely. We use secure payment gateways and protect your data under our Privacy Policy.

Q: Do you use my information for marketing?
A: Only if you opt in. We never sell your data.

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